BAC’s Newest Venture Puts the “Care” in Customer Care

We are excited to announce the expansion of BAC’s state-of-the-art call center. Spanning an impressive 4,000 square feet, this new facility represents our commitment to inclusivity and equal opportunities for individuals with disabilities.

At the heart of this call center is our team of dedicated and talented individuals, who provide exceptional Tier I tech support to our valued customers. These individuals bring a diverse range of skills, knowledge, and perspectives to the table, ensuring that we deliver the highest level of service.

Through comprehensive training programs and ongoing support, we have equipped our team with the necessary tools and expertise to address a wide range of technical inquiries efficiently. Their dedication and commitment to customer satisfaction make them an invaluable asset to our company.

“Helping people, by far, is the top thing that just, I’m tickled pink, by the end of that phone call, I know that I helped that person.” stated Anthony Lipari, a customer service representative for BAC when asked what it means to be employed in this field. “So, with that I smile, I am grateful.”

For over 27 years, Anthony struggled with physically demanding jobs that took a toll on his body. After having a stroke at just 4 years old, he struggled with finding employment that was a good fit for someone with daily physical obstacles. When his wife found out about BAC nearly 5 years ago, Anthony was able to apply for and accept a job as cook at one of BAC’s military dining facilities and receive the accommodations he needed to do his job efficiently.

“Too many people get pegged into those jobs that are quote ‘good’ for people with disabilities and we don’t think about roles like working in a call center, working on a computer, doing IT work.” Remarked Sue Bassett, BAC LaunchIT Administrator.

When the call center jobs became available at BAC, Sue worked with Anthony to ensure he could have upward mobility within the agency and thrive as a call center representative, finally leaving physically demanding work behind him.

“What positive influence can you have on tomorrow?” asks Anthony of his coworkers and team “Everyone can do 1% each day. BAC gave me that opportunity, and I thank each and every one of you.”

As we continue to expand into this line of business, we are proud to set a precedent for other organizations to follow, promoting diversity and inclusivity within the tech sector.

By tapping into the incredible talents of veterans and individuals with disabilities, we not only strengthen our workforce but also enrich the overall experience for our customers.

We are excited to witness the positive impact this initiative will have on our employees, customers, and the industry as a whole.