At the heart of this call center is our team of dedicated and talented individuals, who provide exceptional Tier I tech support to our valued customers. These individuals bring a diverse range of skills, knowledge, and perspectives to the table, ensuring that we deliver the highest level of service.
“Helping people, by far, is the top thing that just, I’m tickled pink, by the end of that phone call, I know that I helped that person.” stated Anthony Lipari, a customer service representative for BAC when asked what it means to be employed in this field. “So, with that I smile, I am grateful.”
“Too many people get pegged into those jobs that are quote ‘good’ for people with disabilities and we don’t think about roles like working in a call center, working on a computer, doing IT work.” Remarked Sue Bassett, BAC LaunchIT Administrator.
“What positive influence can you have on tomorrow?” asks Anthony of his coworkers and team “Everyone can do 1% each day. BAC gave me that opportunity, and I thank each and every one of you.”
As we continue to expand into this line of business, we are proud to set a precedent for other organizations to follow, promoting diversity and inclusivity within the tech sector.
We are excited to witness the positive impact this initiative will have on our employees, customers, and the industry as a whole.