by Keri Goff | Nov 25, 2025 | Business Services
By the Numbers: Measuring IT Excellence through Tickets and First Contact Resolution (FCR) By James Brown, LSSBB, ITIL 4 | Director, IT Services | BAC In IT service management, performance isn’t defined by how many tickets are opened, it’s defined by how effectively...
by Keri Goff | Nov 20, 2025 | Business Services
Meet the Team: Skilled Hands Behind Our Precision Cable Assembly At BAC, precision isn’t just a process, it’s a promise. Behind every cable assembly that leaves our facility stands a dedicated team of professionals who bring technical expertise, steady hands, and a...
by Keri Goff | Nov 10, 2025 | Business Services, Careers
BAC’s Cleanroom Expertise Meets ISO 14644 Standards Kathleen Moore servicing a steril enviroment at Kennedy Space Center By Rich Hurtado, FMPDirector of Operations | BAC Behind every mission-critical environment, whether it’s preparing components for launch or...
by Keri Goff | Oct 24, 2025 | Business Services, Careers, Jobs, Partners
Meet the Yorktown Team: The Faces Behind BAC’s Newest Total Facilites Management Contract When Brevard Achievement Center Enterprises, LLC (BACE) announced its partnership with Tessera to provide comprehensive Facility Maintenance Services at the U.S. Coast Guard...
by Keri Goff | Oct 20, 2025 | Business Services, Partners
Behind the Scenes: Tools and Tech We Use in Total Facility Management Carlos G. | BAC Facilities Employee PSFB By Damion Francis, FMP, MBA, PMP, CLSSGB | Operations Manager | BAC In September, I had the privilege of attending the IFMA International Conference, where...
by Keri Goff | Oct 16, 2025 | Business Services, Jobs
Did you know? BAC Handles Thousands of Federal IT Tickets Weekly Kenyuan R. | BAC Customer Service Representative By Traci Hildreth, PMPProject Manager | BAC Every week, thousands of IT tickets and calls are routed through the Business IT Division at BAC, supporting...
