News
Team Training: ServiceNow Expertise in Action
Team Training: ServiceNow Expertise in Action By James Brown, LSSBB, ITIL 4 | Director, IT Services | BAC In today’s fast-paced IT environment, technology alone doesn’t drive success, people do. The effectiveness of an IT service management (ITSM) platform like...
Keeping Government Facilities Safe & Clean
Keeping Government Facilities Safe & Clean BAC worker sweeping a floor at NASA KSC Government facilities play a vital role in supporting mission readiness, public service, and national security. From military installations to federal research centers, these...
By the Numbers: Measuring IT Excellence through Tickets and First Contact Resolution (FCR)
By the Numbers: Measuring IT Excellence through Tickets and First Contact Resolution (FCR)By James Brown, LSSBB, ITIL 4 | Director, IT Services | BAC In IT service management, performance isn’t defined by how many tickets are opened, it’s defined by how effectively...
Meet the Team: Skilled Hands Behind Our Precision Cable Assembly
Meet the Team: Skilled Hands Behind Our Precision Cable AssemblyAt BAC, precision isn’t just a process, it’s a promise. Behind every cable assembly that leaves our facility stands a dedicated team of professionals who bring technical expertise, steady hands, and a...
Honoring Service Beyond the Uniform: Marine Veteran Vincent “Vinnie” Howard
Honoring Service Beyond the Uniform: Marine Veteran Vincent “Vinnie” HowardAs we celebrate Veterans Day, BAC proudly honors the veterans among us, those who have worn the uniform and continue to serve their country, communities, and fellow citizens in new and...
BAC’s Cleanroom Expertise Meets ISO 14644 Standards
BAC’s Cleanroom Expertise Meets ISO 14644 StandardsKathleen Moore servicing a steril enviroment at Kennedy Space CenterBy Rich Hurtado, FMPDirector of Operations | BAC Behind every mission-critical environment, whether it’s preparing components for launch or ensuring...
Digital 508 Compliance: Accessibility Beyond the Physical World
Digital 508 Compliance: Accessibility Beyond the Physical World National Disability Employment Awareness MonthAccessibility has always been at the heart of BAC’s mission. For decades, we’ve focused on ensuring our programs, facilities, and employment opportunities are...
5 Key Benefits of Tier 1 Help Desk Support for Federal Agencies
5 Key Benefits of Tier 1 Help Desk Support for Federal AgenciesBy James Brown, LSSBB, ITIL 4, CompTIA, Agile | Director, IT Services | BAC In today’s digital-first government landscape, the reliability and responsiveness of IT support directly impact the effectiveness...
Meet the Yorktown Team: Faces Behind BAC’s Newest Total Facilites Management Contract
Meet the Yorktown Team: The Faces Behind BAC’s Newest Total Facilites Management ContractWhen Brevard Achievement Center Enterprises, LLC (BACE) announced its partnership with Tessera to provide comprehensive Facility Maintenance Services at the U.S. Coast Guard...
Behind the Scenes: Tools and Tech We Use in TFM
Behind the Scenes: Tools and Tech We Use in Total Facility ManagementCarlos G. | BAC Facilities Employee PSFB By Damion Francis, FMP, MBA, PMP, CLSSGB | Operations Manager | BAC In September, I had the privilege of attending the IFMA International Conference, where...