Building a Trusted Partnership: How BAC’s AS9100 Certification Enhances Customer Satisfaction

In today’s competitive marketplace, achieving AS9100 certification is more than just a badge of honor—it’s a testament to an organization’s commitment to quality and customer satisfaction. BAC’s recent accomplishment in obtaining this prestigious certification underscores its dedication to aviation, space, and defense industry excellence and logistics quality management. This milestone not only enhances BAC’s reputation as a trusted federal contractor but also strengthens its role as an economic driver through the AbilityOne® Program. By implementing robust quality management systems, BAC is poised to deliver superior products and services that meet the highest aerospace and defense industry standards.

Achieving AS9100 Certification

BAC has been certified by DQS Inc. to ISO 9001:2015 and AS9100D standards for quality management in manufacturing and logistics. AS9100 certification is a globally recognized standard for quality management systems in the aerospace sector. It shows an organization’s capability to consistently deliver products and services that fulfill customer and regulatory requirements specific to the aviation, space, and defense industries.

The certification process involves a comprehensive audit of an organization’s processes, documentation, and quality management systems. This rigorous evaluation ensures that the company adheres to international standards of quality and efficiency unique to the aerospace sector.

For BAC, achieving AS9100 certification required dedication, teamwork, and a commitment to continuous improvement. This accomplishment not only validates their existing practices but also sets the stage for ongoing enhancement of their operations.

AS9100 certification offers numerous advantages for federal contractors like BAC:

1. Enhanced credibility and trust with aerospace and defense agencies
2. Streamlined operations and reduced waste
3. Risk management and compliance specific to aerospace standards

These benefits translate into stronger partnerships not only with aerospace and defense agencies, but also our commercial partnerships providing increased opportunities for growth. AS9100 certification demonstrates BAC’s commitment to meeting and exceeding aerospace and defense industry standards.

Moreover, the certification helps BAC stand out in a competitive marketplace, showcasing their dedication to quality and efficiency in all aspects of their operations.

BAC employee creating custom cable and wire harness assemblies

Impact on Customer Satisfaction

Customer satisfaction is at the heart of AS9100 certification. By implementing robust quality management systems, BAC can consistently deliver high-quality products and services that meet or exceed customer expectations for the aerospace sector.

The certification process encourages organizations to focus on customer needs and feedback, leading to continuous improvement in customer service and support. This customer-centric approach helps build long-lasting relationships and fosters loyalty.

Enhanced Operational Efficiency

AS9100 certification has a profound impact on BAC’s operational efficiency, touching every aspect of their business from manufacturing to logistics and beyond.

One of the key benefits is the reduction of waste and errors in the manufacturing process. By utilizing standardized procedures and quality control checks relevant to aerospace standards, BAC has minimal product defects ensuring overall product quality.

The certification has also fostered a culture of continuous improvement within the BAC team. Regular audits and reviews ensure that processes are constantly refined and optimized for maximum efficiency.

AS9100 certification has fostered greater integration and collaboration across different departments within BAC. The certification process encourages a holistic approach to quality management, breaking down silos and promoting cross-functional teamwork.

The result is a more agile and responsive organization, capable of adapting quickly to changing market demands and customer needs. This cross-departmental synergy is a key factor in BAC’s ability to maintain its competitive edge.

The BAC AbilityOne® Program Advantage

BAC’s participation in the AbilityOne® Program through SourceAmerica, combined with its AS9100 certification, creates a unique advantage.

BAC and the AbilityOne® Program are committed to creating meaningful employment opportunities for individuals with disabilities. This initiative aligns perfectly with the quality standards set by AS9100 certification.

By integrating AbilityOne® Program principles with AS9100 standards, BAC has created a work environment that is both inclusive and highly efficient. This approach has opened up new avenues for employment in various sectors.

The program’s success is evident in the diverse workforce at BAC, where individuals with disabilities contribute significantly to the company’s overall productivity and success.

Build-to-print and schematic-driven assemblies

Contributing to Economic Growth

As a federal contractor, BAC plays a crucial role in supporting government operations while also stimulating local and national economies.

The program creates a ripple effect of economic benefits:

• Direct job creation for individuals with disabilities

• Increased spending power within local communities

• Reduced dependence on social welfare programs

• Stimulation of ancillary businesses and services

By maintaining high-quality standards through AS9100 certification, BAC ensures that its economic contributions are sustainable and long-lasting.

Custom fixture and jig creation for assembly precision

Supporting Individuals with Disabilities

At the heart of BAC’s operations is a commitment to supporting individuals with disabilities. AS9100 certification enhances this mission by ensuring that the work environment and processes are optimized for all employees, regardless of their abilities.

The program provides comprehensive support, including:

• Specialized training and skill development

• Adaptive work environments and equipment

• Ongoing mentorship and career advancement opportunities

This holistic approach, combined with the quality management principles of AS9100, creates a supportive and empowering workplace for individuals with disabilities.

To learn more about how partnering with BAC can create a positive impact, contact Crystal Fuller, Director of Manufacturing and Logistics. With our AS9100 certification, we’re well-equipped to support both commercial and federal agencies while contributing to economic growth.

BAC isn’t just about meeting standards; it’s about setting new ones. We continuously strive to exceed expectations by offering quality products and services while advocating for individuals with disabilities.

Crystal Fuller | Director of Manufacturing and Logistics

cfuller@bacemploy.com

321.632.8610, ext. 236